General Terms and Conditions | See and Do New Zealand

Welcome to See and Do New Zealand. These General Terms and Conditions / Terms of Use govern your access to and utilization of our multi-channel travel discovery network, Online Travel Agency (OTA) booking engines, and digital media platforms.

By accessing SeeAndDo.co.nz, streaming destination media assets on SeeAndDo.TV, scanning our distributed Quick Response (QR) codes, clicking embeddable affiliate booking widgets, or executing a transactional reservation checkout session, you explicitly acknowledge that you have read, understood, and agree to be bound by these conditions entirely without modification.

These terms establish a binding legal agreement between you, as the Customer, and See and Do New Zealand Limited. If you do not accept these conditions in full, you have zero authorization to utilize our digital infrastructure and must immediately cease accessing all components of the Platform.

DEFINITIONS AND MARKETPLACE TERMINOLOGY

In these Conditions, the following capitalized terms have the strict operational meanings set out below:

Adventure Activity: Any physical tourism experience or leisure service classified as an adventure activity under the Health and Safety at Work (Adventure Activities) Regulations 2016, requiring the operating Supplier to hold a current, valid safety audit compliance certification with WorkSafe New Zealand.
Affiliate: An independent accommodation provider, holiday park, local business, visitor center, or commercial partner who participates in the See and Do NZ Affiliate Platform network to showcase regional media assets and distribute Product tracking links to guests.
Booking / Reservation: The completed electronic transaction process executed by a Customer through the checkout interface of the Platform, resulting in the issuance of a digital confirmation ticket for a scheduled experience.
Chargeback: A formal banking reversal, transaction dispute, or financial clawback initiated by a Customer directly through their credit card issuer or financial institution.
Customer / User / You: Any end-user, site visitor, traveller, consumer, or member of the general public who accesses data layers, views travel videos, or purchases digital tickets via any entry node on the Platform.
Customer Portal: The consumer-facing digital interface through which the general public may securely log in to access automated reservation profiles, track travel itineraries, and retrieve or download active confirmation tickets.
In-Destination Surcharge: Localized conservation taxes, marine environment levies, or council docking fees that cannot be collected electronically via the online payment gateway and must legally be paid in cash directly on-site to the Supplier.
Platform / Website: The entire integrated digital travel discovery, destination video production, and online booking infrastructure owned and managed by See and Do New Zealand Limited. This includes the domains SeeAndDo.co.nz and SeeAndDo.TV, automated website widgets, tracked welcome emails, digital Quick Response (QR) codes, physical posters, and localized affiliate distribution arrays operated from time to time.
Product / Service: Any tour, sightseeing excursion, boat charter, flight, leisure activity, ticket, transport link, hospitality product, or adventure experience listed by an independent Supplier and bookable via the Platform interface.
SeeAndDo.TV: The specialized video content repository website (www.seeanddo.tv) forming an integrated promotional arm of the Platform, hosting regional destination video streams and downloadable media loops for public consumer viewing.
Supplier / Operator: A completely independent third-party tourism operator, activity provider, experience organizer, ticket supplier, transport provider, attraction, or venue that configures inventory and lists its corporate services for sale across the Platform.

BLOCK A: PLATFORM ONBOARDING & ECOSYSTEM RULES

1. PLATFORM FRAMEWORK AND LEGAL STATUS

1.1 Corporate Identity and Service Description: See and Do New Zealand Limited, a duly incorporated company in New Zealand ("See and Do NZ", "we", "us", or "our"), based out of Kerikeri, New Zealand, owns and operates a public travel discovery network, digital media marketplace, and Online Travel Agency (OTA). The marketplace functions as an interactive hub to help consumers research, plan, visual-source, and book domestic tourism experiences across New Zealand.

1.2 System Framework Definition: The integrated digital infrastructure managed by us is collectively known as the Platform or Website. This network incorporates the primary domain SeeAndDo.co.nz, all related local sub-sites, the specialized destination video content directory SeeAndDo.TV, associated mobile optimization properties, automated website booking widgets, tracked reservation email links, stand-alone digital Quick Response (QR) codes, physical posters, and localized affiliate distribution arrays operated by us from time to time.

1.3 Intermediary Marketplace Agency Status: See and Do NZ acts strictly as a commercial marketplace facilitator, technological host, and authorized booking agent appointed directly by third-party tourism operators, activity providers, experience organizers, transport suppliers, attractions, and hospitality venues ("Supplier(s)"). The Platform permits end-users, travelers, and site visitors ("Customer(s)" or "you") to browse, select, and finalize transactional reservations for tours, tickets, sightseeing excursions, and leisure experiences ("Service(s)" or "Product(s)").

1.4 Absolute Contractual Exclusion: See and Do NZ does not own, manage, physically operate, guide, provide hardware for, or execute any of the advertised experiences displayed across the Platform. When a Customer executes a booking checkout session on the Platform, the contract for the physical delivery and performance of that experience is concluded directly and exclusively between the Customer and the respective third-party Supplier. In no event shall See and Do NZ be deemed a contract party, joint venture partner, insurer, or physical custodian with respect to any tourist services purchased through the booking engine.

2. USER AGREEMENT AND DIGITAL BINDING ACCEPTANCE

2.1 Scope of General Conditions: These General Terms and Conditions / Terms of Use (collectively, these "Conditions" or the "Agreement"), together with the accompanying Privacy and Cookie Policy available publicly in the Platform interface footer, govern your relationship with See and Do NZ regarding all utilization of our online search facilities, media file viewings, and booking systems.

2.2 Automatic Binding Integrity: By accessing the Website, browsing content layers, streaming media clips via SeeAndDo.TV, or executing a transactional reservation checkout session, you explicitly indicate that you have read, understood, and agree to be bound by these Conditions entirely without modification. If you do not accept the terms of this Agreement, you have zero authorization to use our digital tools and must immediately cease accessing the Platform.

2.3 Group Booking Representative Deemed Assumed Acceptance: In all transactional reservation setups, the primary individual executing the booking checkout form and processing credit card or payment gateway authorization shall be legally deemed to have accepted these Conditions on behalf of all persons, companions, and group members named or accommodated within the reservation manifest.

2.4 Discretionary Contractual Amendments and Continued Use: See and Do NZ reserves an absolute right to amend, alter, update, or rewrite these Conditions at its sole commercial discretion at any time without prior specific notification. Updated terms will take effect immediately upon being posted to the Website interface. It remains your personal responsibility to return to this layout periodically to review the current active version. Your continued access to the Platform or the execution of subsequent booking requests following an update constitutes absolute, legally binding acceptance of the modified conditions.

3. PERMITTED PLATFORM UTILIZATION AND ELIGIBILITY

3.1 Condition of Use and Data Honesty: As an absolute condition of your access to and utilisation of the Services, you represent, warrant, and covenant that all information supplied by you across the Platform—including names, email addresses, contact parameters, passenger weights, and billing descriptors—is 100% true, accurate, current, and complete.

3.2 Baseline Commercial Restrictions: Your utilisation of the Services is permitted by See and Do NZ strictly for personal, non-commercial use, or to process legitimate, real-time transactional requests to execute a Booking of the listed Products offered. You explicitly agree not to utilise these Services or the payment gateway infrastructure to make any speculative, false, or fraudulent requests or reservations.

3.3 Core User Representations and Warranties: You represent and warrant that you:

(a) Are eighteen (18) years of age or older and possess full legal capacity and contractual authority to enter into this legally binding agreement;

(b) Will not establish, manage, or operate more than one (1) unique Customer account on the Platform;

(c) Are not currently suspended, restricted, or previously permanently banned by See and Do NZ from accessing the Services; and

(d) Are not accessing the data layers or streaming components on behalf of, or as an agent for, a direct commercial competitor of See and Do NZ.

3.4 Discretionary Access Denials: See and Do NZ retains an absolute right, at its sole commercial discretion, to deny access to the Services or block the IP routing nodes of anyone, at any time, and for any reason, including but not limited to any suspected or proven violation of these general Conditions.

4. CUSTOMER ACCOUNT CREATION, SECURITY, AND TERMINATION FRAMEWORK

4.1 Credentials Confidentiality and Password Reset Duty: You may be required to establish a secure See and Do NZ Customer Account and input personal parameters to access specific itinerary features, download mobile tickets, or leverage promotional tracking blocks. You assume total, exclusive responsibility for maintaining the strict secrecy and confidentiality of your secure login credentials and passwords. If you suspect, become aware of, or have reason to believe that your account has suffered a security compromise or unauthorized entry, you must immediately execute a mandatory password reset within the account parameters to secure the data loop and simultaneously report the occurrence to [email protected].

4.2 Account Personal Isolation: Your customer profile is licensed strictly for your personal, individual use. You shall not impersonate alternative individuals, establish an account for any person other than yourself, provide placeholder or un-owned email addresses, or manipulate data matrices to construct multiple concurrent accounts.

4.3 Enforcement Actions and Account Erasure: See and Do NZ reserves the absolute right to suspend, freeze, restrict, or permanently terminate your account or your structural ability to utilise the Platform infrastructure, in whole or in part, at its sole discretion, for any or no specified reason, and entirely without notice or liability of any kind. Account termination or database suspension under this section may result in the immediate deletion of, or block access to, your saved user profiles, travel itineraries, accumulated history files, and digital ticketing links.

4.4 Voluntary Closure and Rewards Forfeiture: You may request the closure of your account at any time by transmitting a digital request to [email protected] and completely ceasing all utilization of the Services. Upon account closure, See and Do NZ maintains a continuous right to host and display any previously published user content or feedback loops, and assumes no obligation to scrub such text. Furthermore, by closing your account, any accumulated consumer points, travel loyalty trackers, or saved rewards profiles are instantly, permanently, and irrevocably forfeited and deleted with absolutely zero financial compensation or liability owed to you by See and Do NZ.

4.5 Complete Disclaimer for Account Misuse: As a condition of utilising the services, you explicitly acknowledge and agree that:

(a) Neither See and Do NZ nor its authorized Affiliate network partners shall assume any legal or financial liability to you or any third parties for unauthorized bookings, data alterations, or transaction exposures executed via your account credentials; and

(b) The unauthorized compromise or negligent exposure of your password metrics could cause you to incur substantial financial liability to both See and Do NZ and other marketplace users.

4.6 Impact on Historical Claims: In the event that a Customer Account is terminated or deactivated—whether voluntarily by the user under Clause 4.4 or enforcement-driven by us under Clause 4.3—any valid legal claims or contract liabilities that arose before the termination date shall remain completely unaffected.

4.7 Retention of Cancellation Rights: The termination or closure of a Customer Account does not alter, void, or affect any active, pre-existing rights to cancel or modify confirmed tour bookings, which remain strictly governed by the respective Supplier's cancellation policies under Section 13.

5. INFORMATIONAL SCOPE AND NON-BINDING STATUS

5.1 General Informational Boundaries: All information, destination data, regional write-ups, pricing displays, and media content hosted on this Platform are published strictly for general informational, research, and travel-planning purposes. The publication of any data layer or listed service across the Website does not constitute a legally binding offer of contract by See and Do NZ.

5.2 Execution of Enforceable Experience Agreements: A binding contractual relationship for a specific travel service requires you to submit an official digital booking request through the Platform's checkout interface, followed by the operating third-party Supplier's automated or manual validation and acceptance of that booking request in strict accordance with these general Conditions.

5.3 Platform Ranking and Sorting Algorithms Disclosures:
The structural order, sorting rank, and display prominence of tourism Products displayed to Customers across the search directories of SeeAndDo.co.nz are calculated dynamically by backend software matrices. This automated sequence is optimized based on a combination of baseline consumer engagement metrics, including but not limited to: media view counts on SeeAndDo.TV, visitor review scoring, historical conversion volumes, geographical relevance to the user's IP node, and the live API connectivity state of the Supplier’s manifest engine. See and Do NZ reserves an absolute right to modify its algorithm weights from time to time without notification.

BLOCK B: VISUAL DISTRIBUTION & INTELLECTUAL PROPERTY

6. INTELLECTUAL PROPERTY RIGHTS AND SYSTEM CONTENT RESTRAINTS

6.1 Comprehensive Brand Ownership: The entire Platform architecture—including but not limited to all source codes, system scripts, layout designs, website copy, text articles, user reviews, digital metadata, map interfaces, graphics, icons, illustration matrices, audio clips, background musical loops, destination videos, and photographic media layers displayed across SeeAndDo.co.nz and SeeAndDo.TV (collectively defined as the "Platform Content")—constitutes the exclusive proprietary intellectual property of See and Do New Zealand Limited. All rights are reserved globally. No visitor, traveller, user, or automated script acquires any title, trademark interest, or corporate property rights by accessing the network.

6.2 Absolute Maintenance of Copyright and Embedding Restrictions: See and Do NZ retains the exclusive, absolute intellectual property ownership and copyright over all Video Button Links, graphic banners, software code strings, and media assets at all times. The utilisation or embedding of an authorized Video Button Link on an Affiliate’s or third-party’s website constitutes a strict, limited, revocable promotional permission only, and transfers zero copyright or proprietary interest to the hosting website. Except for the passive act of clicking an unmodified Video Button Link to route a session to the Platform under Section 7, you are strictly prohibited from executing any of the following actions without the express, prior written commercial license of See and Do NZ:

(a) Modifying, altering, copying, downloading, scraping, or harvesting any graphic layer, text asset, or database component from the Platform;

(b) Constructing derivative marketing works, downloading raw media files, or re-selling any Platform Content or transactional ticket paths;

(c) Framing or mirroring any part of SeeAndDo.co.nz or SeeAndDo.TV within an external iframe script or hidden web container layer; and

(d) Utilizing automated web scraping tools, spiders, indexing robots, or data harvesting scripts to extract information arrays from the system infrastructure.

7. CONSUMER INTERACTIONS WITH PLATFORM CHANNELS AND VIDEO SYSTEMS

7.1 Authorized Consumer Touchpoints: See and Do NZ deploys a multi-channel travel discovery network designed for seamless consumer engagement. As a customer, traveller, or website visitor, you are permitted to interact with our ecosystem through any of our official entry channels, which factually include:

(a) Clicking on animated website video button links or embeddable listing widgets hosted across our authorized accommodation and affiliate partner websites;

(b) Scanning digital or custom-printed Quick Response (QR) codes displayed on posters, flyers, or room compendiums within hotels, motels, holiday parks, and visitor information centers;

(d) Watching regional destination videos and travel streams directly on SeeAndDo.co.nz, SeeAndDo.TV, or via offline media loops displayed on physical television screens inside accommodation lobbies, reception areas, and travel agencies.

7.2 Limited Revocable Display Permissions: See and Do NZ retains absolute, exclusive ownership and copyright over all website video button links, code snippets, graphic banners, and tracking tools at all times. The embedding or display of an authorized video button link on an external website is permitted strictly as a limited, revocable promotional convenience to help advertise New Zealand tourism. This functional deployment transfers zero copyright, trademark interest, or proprietary rights to the hosting website, and the permission may be instantly revoked by See and Do NZ at any time and for any reason.

7.3 Non-Affiliation and Open Access Boundaries: The structural utilization or clicking of a video button link does not establish any commercial agency, partnership, joint venture, or formal affiliate framework between the hosting website visitor and See and Do NZ. These items function purely as public digital shortcuts. The buttons are free to use across any public or private website that benefits from showcasing New Zealand regional highlights, subject to ongoing compliance with this Agreement.

7.4 Proprietary Asset Restrictions and Technical Exclusions: All underlying video button links, graphic codes, stream pipelines, and corresponding audio-visual media files remain the exclusive, copyrighted property of See and Do New Zealand Limited. Website users, consumers, and external administrators are strictly prohibited from downloading, screen-capturing, editing, or extracting raw footage layers. By implementing or interacting with these links, you agree to fully indemnify, defend, and hold harmless See and Do NZ against all third-party claims, technical costs, damages, or financial losses arising from your deployment of the codes. See and Do NZ provides these linking assets strictly on an "as-is" basis and provides no warranty that the redirect links will operate uninterrupted, defect-free, or compatible with your web environment.

7.5 Exclusion of Liability for Affiliate Implementation Failures: See and Do NZ provides its digital tracking tools, Website Video Button Links, and embeddable listing widgets strictly as raw, standardized software components in good faith. See and Do NZ maintains zero administrative oversight or engineering control over the structural design, CSS styling, mobile responsiveness, or coding architecture of independent Affiliate and third-party web domains. See and Do NZ explicitly excludes all liability, contract warranties, or tort claims for instances where an external website administrator incorrectly implements a platform code snippet, resulting in distorted graphic layouts, broken page alignments, poor visual presentations, un-clickable buttons, or broken device compatibility. The Affiliate or third-party website administrator assumes sole, exclusive responsibility for ensuring that any embedded See and Do NZ promotional asset is integrated professionally, and See and Do NZ assumes no operational duty to monitor, fix, or audit poor external implementations.

8. USER CONTENT, REVIEWS, AND VISITOR SUBMISSIONS

8.1 Responsibility and Accuracy Verification: The Platform may permit you to have a personal influence on the content layers by writing travel reports, leaving experience reviews, providing operator evaluations, or uploading photographic media files (collectively defined as "User Content"). You assume total, exclusive responsibility for the User Content you provide. You represent, warrant, and covenant that all submitted content is accurate, factual, and contains no misleading, defamatory, or illegal text. Under no circumstance does See and Do NZ adopt, endorse, or make User Content its own; the platform functions strictly as a passive technological host.

8.2 Perpetual Global License Grant: By submitting User Content across any section of the Platform, you explicitly grant See and Do NZ and its corporate Affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable, and fully sub-licensable right to:

(a) Use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display such content globally in any digital or physical media format now known or hereafter devised; and

(b) Use the personal name or profile identity that you submit in direct connection with such content.
You explicitly acknowledge that User Content is entirely non-confidential and non-proprietary, and See and Do NZ reserves a discretionary right to provide or omit author attribution.

8.3 Content Discretion and Removal Rights: See and Do NZ retains an absolute right, at its sole operational discretion and without notice, to screen, audit, edit, report, or permanently remove any User Content at any time if it determines the text violates platform principles or community standards. See and Do NZ assumes no structural obligation to store baseline copies of your submissions, nor does it guarantee the ongoing data safety or confidentiality of your files.

8.4 Co-Location of Advertising Media: See and Do NZ and its registered Affiliate partners maintain a continuous right to display targeted advertisements, commercial banners, and regional promotions directly adjacent to, beneath, or integrated alongside your published User Content. Users possess zero claim to financial remuneration, royalties, or ad-revenue splits for these media placements, which are subject to shift without notice.

8.5 Assumption of Submission Risk: You alone assume all legal and financial risks associated with the User Content you publish, including anyone's structural reliance on its completeness, or any accidental exposure of your personal identity metrics. You are strictly prohibited from implying that your statements are sponsored, vetted, or endorsed by See and Do NZ.

8.6 Comprehensive User Content Indemnity: You fully indemnify, defend, and hold harmless See and Do NZ, its independent listing Suppliers, and its Affiliate distribution networks from and against all third-party legal claims, lawsuits, demands, damages, and legal defence fees arising out of or in connection with the User Content you provide. This indemnity remains fully active even if the contested content block has been removed or can no longer be accessed on the Platform. In the event of a third-party legal threat, you assume a mandatory duty to immediately, truthfully, and completely provide See and Do NZ with all backend details and data arrays necessary to verify and defend the claim.

9. COMPREHENSIVE PLATFORM PROHIBITED ACTIVITIES

9.1 Prohibited Commercial and Data Behaviours: You explicitly agree and covenant that you will not, and will not assist, encourage, or enable any third party or automated agent to, engage in any of the following restricted technical or behavioural practices across the Platform:

(a) Utilising the Website, the media arrays of SeeAndDo.TV, or any Platform Content for any unlawful, statutory-breaching, or unauthorized criminal purpose under New Zealand or international law;

(b) Utilising the Platform in a manner that creates a direct or indirect commercial conflict of interest, including trading reviews with other tourism business owners, fabricating testimonials, or soliciting fraudulent user reviews;

(c) Attempting to modify, translate, adapt, edit, decompile, disassemble, or reverse-engineer any underlying software scripts, source codes, or API nodes managed by See and Do NZ;

(d) Accessing, monitoring, data-scraping, harvesting, indexing, or copying any Platform Content, travel guide text, or media files utilizing any automated scraper, spider, web-robot, script loop, or deceptive manual indexing process;

(e) Deploying the Website or brand name to violate any third-party contractual rights, privacy provisions, or proprietary intellectual property and image copyrights;

(f) Attempting to gain unauthorized access to the backend systems of the Website, secure user accounts, data vaults, or physical server networks connected to the Platform through hacking, password mining, credential harvesting, or any alternative brute-force intrusion methods;

(g) Deploying any hardware device, software patch, script injection, or system command that intentionally interferes with the proper transactional working of the Website, or seeking to disrupt the security protocols of the infrastructure; and

(h) Removing, circumventing, disabling, damaging, or cracking any security-related features of the Website, or features that structurally enforce strict limitations on the utilization of the Platform data layers.

BLOCK C: UNIFIED BOOKING & TRANSACTIONAL FUNNEL

10. PRODUCT INVENTORY AND THIRD-PARTY BOOKING RESERVATIONS

10.1 Invitation to Treat Status: The listing displays, pricing grids, and activity configurations published on the Platform represent a legal invitation to treat, prompting you to make a formal commercial offer to a third-party Supplier. See and Do NZ is not the physical operator, owner, or direct custodian of any tourism Product.

10.2 The Intermediary Transactional Chain: When you execute a transaction checkout session, See and Do NZ acts strictly as an authorized technology agent representing the listed Supplier. Your submission of a booking request constitutes a formal contract offer to buy the Service. The operating Supplier, or See and Do NZ acting directly on behalf of that Supplier, retains complete operational freedom to accept or reject that offer based on live manifest space, vehicle availability, or extreme weather constraints.

11. TICKETING ISSUANCE AND THE FORTY-EIGHT HOUR PENDING WINDOW

11.1 Interactive Booking Submission and Payment Authorization: Based on the real-time Service Information compiled across the Website, the Customer may execute a digital transaction by selecting the checkout interface, completing all required fields, and clicking the confirmation button. This action constitutes a binding contract offer submitted directly to the independent Supplier and explicitly authorizes See and Do NZ, acting as the limited collection agent for the Supplier, to immediately process full payment, execute a direct debit instruction, or place a financial authorization hold for the gross transaction value against the Customer’s designated credit card, PayPal account, New Zealand bank routing profile, or selected digital wallet architectures (including Apple Pay, Google Pay, or Alipay nodes) based on the selected payment method.

11.2 Automated Account Creation and Immediate Ticket Delivery: Immediately upon transaction processing, the Platform automatically generates a secure Customer Account mapped to the user's checkout email address with a system-assigned temporary password. Simultaneously, the Platform transmits an automated, system-branded digital confirmation email containing full ticket data directly to the Customer's inbox, clearly detailing whether the reservation state is Confirmed or Pending Operator Approval.

11.3 Status Classifications: All transactions are logged within the system database under one of two clear operational states: "Pending Authorization" or "Confirmed". The active state of your reservation is visible on-demand inside your secure profile dashboard, which can be securely accessed at any time using the temporary login credentials emailed during checkout.

11.4 The Transactional Verification Hold Window: By submitting a booking request, the Customer explicitly agrees that their contract offer and selected payment gateway authorization hold remain legally binding on their device for a maximum operational window of up to seven (7) days while the platform coordinates manifest verification with the Supplier. While See and Do NZ targets an expected confirmation response window of forty-eight (48) hours on the Platform front-end interface, the underlying financial and contractual hold remains fully active for the maximum 7-day period to account for deep-country communication lags or operational delays.

(a) Schedule Adjustments: If the requested time slot is physically unavailable, the Supplier may contact the Customer directly via the Platform's communication channels to negotiate an alternative date or departure time.

(b) Cancellation and Expiration Reversals: If the booking request is formally rejected by the Supplier, or fails to confirm before the expiration of the 7-day transaction hold window, the Platform will execute a 100% reversal of the transaction, returning the full purchase price straight back to the Customer’s original source account, card, or PayPal profile via the matching payment gateway channel.

11.5 Ticket Identity and Supplier Compliance Constraints:

(a) Booking Ticket Data Elements: The system-generated digital ticket defines the core transactional details required to execute the travel experience, displaying the Traveller’s name, localised contact parameters, unique reference codes, scheduled departure dates, check-in instructions, and meeting points. Comprehensive, specific listing requirements, check-in timetables, and passenger safety limits are published on the Supplier’s directory page and must be read prior to checkout. The Supplier’s direct corporate contact parameters, alongside any product-specific terms provided by the operator, are printed clearly on the ticketing profile.

(b) Passenger Compliance Mandates: The Customer assumes absolute personal responsibility for independently meeting and complying with all local Supplier conditions, safety criteria, and check-in timelines. The Supplier retains an absolute regulatory right to deny boarding, boarding access, or activity participation if a passenger fails to satisfy these criteria or arrival windows. In the event of a passenger exclusion driven by a customer compliance or punctuality failure, the paid purchase price shall be permanently forfeited with zero platform refund rights.

(c) Interface Data Disclaimers: See and Do NZ functions strictly as an electronic ticket issuance interface and provides no warranty regarding the ongoing accuracy of data uploaded by independent third parties. See and Do NZ explicitly disclaims all operational, financial, or legal liability for activity disruptions, manifest boarding denials, or scheduling disputes arising from outdated supplier contact parameters, un-uploaded product restrictions, or automated data mismatches between the digital voucher layout and the Supplier's internal reservation logs. In any and all instances of database discrepancy, the operating Supplier’s master manifest records shall serve as the absolute controlling data layer.

11.6 Unified GST Invoice and Tax Status: The See and Do NZ digital ticket issued to the Customer serves simultaneously as the formal booking confirmation, the payment gateway receipt, and the official New Zealand GST Tax Invoice. The document displays the individual Supplier’s corporate trading details, operational contact avenues, and verified IRD GST number.

12. PAYMENTS, FEES, AND BANK TRANSIT CONVERSIONS

12.1 Service Fees: The independent service agreement concluded directly between the Customer and the Supplier defines the baseline fees, tariffs, and pricing values that must be paid by the consumer to secure the tourism experience.

12.2 Payment Collection Agency Protocol: When a transaction is processed through the checkout interface, See and Do NZ acts strictly as a limited payment collection agent appointed by the Supplier to securely collect payment data and process the transaction. Full payment via a validated credit card or authorized mobile wallet is required to execute a Booking [14.2].
While See and Do NZ currently absorbs the automated credit card transaction processing fees, we reserve the right to modify this policy in the future. Any future processing fees may be calculated and added to the booking total at the Customer's cost, or deducted from the Supplier payout, subject to notice and platform policy updates [14.2].

12.3 International Bank Currency Conversion Disclaimers: The gross value of your transaction may be subject to localized taxes, regional duties, foreign transaction surcharges, or currency exchange spreads assessed by your financial institution. If you utilise an international payment card, your bank or credit card company may convert the New Zealand Dollar (NZD) transaction value into your local home currency and charge independent processing fees. This can result in minor differences between the baseline amount displayed on our Platform interface and the final transactional amount deducted by your bank on your credit card statement. See and Do NZ excludes all liability for these banking spreads and recommends contacting your card issuer directly with any currency conversion questions.

12.4 Financial Recourse Isolation: Because the core service contract exists exclusively between the Supplier and the Customer, the Customer can only assert a formal legal right to a refund or repayment directly against the operating Supplier. Any refund values granted by a Supplier following a successful negotiation under clause 13.4 may be securely processed and returned to the Customer’s original card through the See and Do NZ platform software engines.

12.5 In-Destination Surcharge and Absolute Price Transparency: See and Do NZ enforces a policy of absolute price transparency across the booking interface. The price displayed at the checkout confirmation stage represents the total all-inclusive cost of the Product travel manifest, including New Zealand GST. However, the Customer explicitly acknowledges that specific remote experiences, marine environments, or national parks may enforce a mandatory local council docking fee, environmental levy, or conservation tax that must be legally collected directly on-site by the Supplier. Where applicable, these local overhead boundaries are declared inside the Product listing layer and cannot be processed via the electronic payment gateway.

Any collection disputes, pricing errors, or overcharges executed by the independent Supplier regarding these localized site fees remain strictly an independent matter between the Customer and that Supplier. See and Do NZ maintains zero administrative oversight over on-site cash collections and explicitly disclaims all operational or financial liability to intervene in, arbitrate, or issue refunds for in-destination payment disputes.

13. POSTPONEMENTS, MATERIAL AMENDMENTS, AND CANCELLATION POLICIES

13.1 Supplier-Driven Modifications and Materiality Thresholds: Independent Suppliers retain the operational right to execute minor adjustments, routing shifts, or substitutions to a Product itinerary from time to time. See and Do NZ reserves an absolute right to update, alter, or mirror these changes within the system database without liability to the Customer. A modification implemented by a Supplier shall only be deemed "material" if it forces an absolute change to the scheduled calendar date of departure or removes the primary signature tourism activity completely from the manifest experience. Minor itinerary adjustments—including but not limited to changing specific overnight hotel accommodation venues on a multi-day itinerary, substituting dining locations, altering secondary sightseeing stops, or shifting transit vehicle assets—do not constitute material changes. If a Supplier implements a verified material change to a date or core signature activity, and the Customer is dissatisfied with the alternative arrangement offered, the Customer may request a cancellation. The return of the purchase price under these narrow circumstances shall be managed at the sole operational discretion of See and Do NZ.

13.2 Complete Consumer Cancellation Refund Protocols: Where a Customer executes a voluntary booking cancellation that falls strictly within the authorized free-cancellation timeframe defined in that specific Product’s live listing text at the time of purchase, the Customer shall be entitled to a 100% full refund of the original Product purchase price alongside the transaction processing fee. The complete refund payload shall be processed automatically by the Platform and returned straight back to the Customer’s original source account, card, or digital wallet via the matching payment gateway channel.

13.3 Standard Cancellation Restrictions: Once a Product has been successfully purchased and confirmed, the Booking cannot be modified, shifted, or cancelled with a refund by the Customer, unless the requested change falls strictly within the authorized cancellation windows defined in that specific Product’s live listing text at the time of purchase. It is your sole responsibility to check the individual operator's cancellation policy prior to checkout. For any cancellations, disputes, or charge reversals attempted outside the Supplier's authorized free-cancellation window, the withholding, deduction, or permanent forfeiture of any transaction processing fees or purchase amounts remains strictly subject to the Supplier's listing terms and the sole, absolute discretion of See and Do NZ.

13.4 Direct Operator Postponement and Modification Routing: The Customer must contact the operating Supplier directly to negotiate any required emergency postponements, travel date shifts, or cancellation agreements. If the Customer and the Supplier mutually agree to an updated itinerary date or departure time, the platform systems will facilitate the automated re-issuance of the modified digital confirmation ticket once the system data pipeline syncs with the updated manifest slot. See and Do NZ assumes zero manual administrative or contractual liability to execute reservation modifications or force cancellation overrides on behalf of the user, and all such scheduling adjustments remain an independent matter handled directly between the Customer and the Supplier.

13.5 Discretionary Platform Dispute Mediation: See and Do NZ preserves a discretionary right to act as an independent mediator in the event of an unresolvable contractual dispute between a Customer and a Supplier regarding a refund eligibility claim. However, the Customer explicitly acknowledges that See and Do NZ is not the contracted service provider and possesses no authority to force a Supplier to alter their manifest states or confirm an unauthorized refund.

13.6 System Interventions and Policy Overrides: See and Do NZ reserves an absolute right, at its sole commercial discretion and without liability, to withdraw its services, execute a platform-level override of a Product’s local cancellation policy, and enforce the immediate cancellation of any active Booking if it determines such action is necessary to protect network security, block fraudulent payment gateway activity, or safeguard the commercial interests of the parties. In such narrow instances, See and Do NZ may arrange a full or partial refund of the amount charged, less the transaction fee, and both See and Do NZ and the affected Supplier shall be held entirely harmless from any associated liability.

14. THIRD-PARTY SUPPLIER SERVICE TERMS AND VISITOR OBLIGATIONS (PART 3)

14.1 Scope of Supplier Framework: The provisions set out within this section apply universally to all service contracts concluded directly between independent operating Suppliers and Customers via the See and Do NZ Platform network. This structural framework remains fully active and legally binding if access to the booking funnel was routed via a registered distribution partner, co-operating venue, or Affiliate tracking widget.

14.2 Mandatory Truthful Declarations: All passenger information, metrics, and data entry arrays transferred via the checkout interface must be 100% truthful and accurate. Independent Suppliers explicitly reserve an absolute legal right to unilaterally withdraw from a contract, cancel an active manifest slot, or permanently exclude a Customer from participating in an activity without refund if it is determined that false, defective, or fraudulent details were provided. Under such circumstances, the Supplier and See and Do NZ reserve the right to demand financial compensation matching full cancellation overheads.

14.3 Punctuality and Venue Check-In Requirements: The Customer assumes absolute personal responsibility for arriving on time at the designated check-in gate, departure terminal, or notified meeting point specified on the digital ticket. You are entirely responsible for holding, maintaining, and presenting all valid regulatory certifications, travel visas, local safety licenses (such as a verified PADI dive certification for scuba activities), or government-issued photo identification. The Customer must independently observe all regional environmental, biosecurity, and health regulations. Failure to meet check-in timelines or documentation criteria will result in immediate exclusion from the activity with permanent forfeiture of the booking fee.

14.4 Compliance with Supplemental Operator Rules: Independent Suppliers frequently enforce additional localized venue terms, weight limits, age restrictions, and adventure activity waivers. The Customer assumes sole responsibility for reviewing and strictly observing these supplemental operator parameters. The operating Supplier retains an absolute right to deny boarding or refuse activity participation to any individual who fails to satisfy their specific criteria, and See and Do NZ assumes zero financial liability for exclusions driven by localized policy breaches.

14.5 Legal Nature of the 48-Hour Pending Offer: When a Customer submits a transactional booking request for a tour, ticket, or leisure activity, they are making a formal, legally binding contract offer to the designated Supplier. The Customer remains irrevocably bound to this commercial offer for an initial processing window of forty-eight (48) hours while system pipelines verify manifest availability. If the Supplier confirms and accepts the offer within this window (or within the maximum transactional hold period outlined in Section 11.4), a binding service contract comes into full legal effect directly between the Customer and that Supplier.

14.6 Explicit Absence of Revocation Rights: The Customer explicitly acknowledges that under New Zealand commercial frameworks, remote-selling contracts executed for time-specific tourism, transport, or leisure services do not carry an inherent statutory right of cooling-off or revocation. All changes, withdrawals, or exits from an executed booking are strictly governed by the cancellation and refund timelines set forth herein.

14.7 Unpaid Services and Transaction Reversals: If a confirmed booking transaction fails to settle, faces a subsequent banking reversal, or undergoes credit card fraud cancellation after a ticket has been issued, while the Supplier stands ready and able to perform the experience, the Supplier reserves an absolute right to instantly withdraw from the contract. Under these circumstances, the Supplier and See and Do NZ maintain a joint right to pursue the Customer for immediate recovery of the full booking value alongside associated administrative withdrawal penalties.

14.8 Structured Cancellation Guidelines and Refund Windows:

(a) Policy Precedence: If you voluntarily cancel a scheduled activity, the specific cancellation metrics outlined inside that Product’s live description layer and mirrored on your digital confirmation ticket shall strictly govern your refund eligibility.

(b) Baseline Default Rule: Unless alternative express cancellation timelines are specified inside the operator's individual listing text, the baseline platform standard dictates that a 100% full refund is permitted if requested outside the Supplier’s chosen notice window (e.g., 24 hours, 48 hours, or 7 days prior to departure). Any voluntary cancellations or no-shows occurring inside that designated window shall result in a 0% refund and a total forfeiture of the booking value.

(c) Gateway Processing Paths: Approved refunds will be routed strictly back via the matching electronic payment gateway method and original credit card layer utilized at checkout. The final timeline for funds appearing in your account rests exclusively with your card issuer or banking institution.

(d) Promotion and Discount Vulnerabilities: If you complete a transaction using a promotional code, special bundle, or discounted rate, the subsequent submission of a modification or change request may instantly invalidate that special offer pricing, rendering you liable for the full retail rate difference.

(e) Commenced Experience Restrictions: No refunds, partial offsets, or credit allocations shall be issued under any circumstances once an experience has officially commenced, or in respect of any tour packages, multi-day itineraries, accommodation slots, or meal plans that have already started to be utilized.

14.9 Extraordinary Supplier Cancellations (Force Majeure)

(a) Operator Rights and Refund Triggers: The operating Supplier retains an absolute right to cancel an activity on the scheduled date entirely without prior notice if extreme weather conditions, government biosecurity actions, maritime/aviation safety controls, strikes, or unavoidable force majeure events make execution dangerous or physically impossible. In these narrow instances, the Customer shall be entitled to a 100% refund of the purchase price, processed via the original payment gateway channel in accordance with Section 12.2 [14.2].

(b) Exclusion of Secondary Travel Overheads: The Customer explicitly acknowledges that See and Do NZ exercises zero operational control over localized weather events or operator scheduling safety limits. Under no circumstances shall See and Do NZ or the operating Supplier be held liable for any secondary, collateral, or consequential costs incurred by the Customer due to an extraordinary cancellation. This absolute exclusion completely covers, but is not limited to, non-refundable commercial airline tickets, domestic transit expenses, pre-booked hotel accommodation fees, rental vehicle agreements, or any loss of holiday enjoyment.

14.10 Direct Exclusion of Participation: Operating Suppliers maintain an absolute discretionary right to refuse boarding or instantly exclude a Customer from an activity if they determine the individual does not meet personal fitness thresholds, exhibits signs of intoxication, behaves recklessly, violates local adventure safety acts, or presents an immediate physical danger to themselves or alternative passengers. In the event of an exclusion driven by a customer compliance failure, zero refunds shall be issued.

14.11 Minor Program Adjustments: Independent Suppliers explicitly reserve the right to implement minor, non-essential modifications to tour routes, vessel deployments, schedules, and program stops if required by sudden operational constraints, road closures, or environmental shifts, without liability or obligation to notify the consumer in advance.

14.12 Sovereign Time Zone Calculations: For the calculation of all booking deadlines, cancellation windows, and operational cutoff times, the domestic time zone of the operating Supplier in New Zealand (NZST/NZDT) shall serve as the absolute controlling metric.

14.13 Ongoing Amendments to Supplier Frameworks: The provisions set out within this Part 3 framework may be modified or updated seamlessly by See and Do NZ for future bookings at any time without specific notice. The exact regulatory conditions active in the database at the precise moment your individual transaction checkout is finalized shall remain the binding rules for that specific reservation.

15. CHARGEBACK POLICY AND FINANCIAL RESTITUTION RULES

15.1 Prohibition of Deceptive Payment Reversals: By executing a transactional reservation checkout session and authorizing a payment through the Platform's gateway (Stripe), you explicitly agree to abide by the standard cancellation, re-booking, and refund policies configured by the operating Supplier. You are strictly prohibited from initiating a credit card or debit card payment dispute, bank clawback, or chargeback request with your financial institution without first exhausting See and Do NZ’s official resolution channels.

15.2 Legal Debt Creation and Enforcement: If you initiate a chargeback request with your card issuer for an experience that was successfully operated by the Supplier, or for a booking that was cancelled outside of the authorized refund windows, See and Do NZ will treat the reversed amount as an immediate, overdue commercial debt. In such circumstances, we reserve an absolute right to:

(a) Immediately suspend, restrict, or permanently terminate your Customer Account and void all active ticketing profiles mapped to your identity;

(b) Formally submit the transaction metadata, digital tickets, signed checkout footprints, and IP logs to your card-issuing bank to actively contest the dispute; and

(c) Pass the unpaid account balance to a registered New Zealand debt collection agency or commence summary judgment proceedings in the Auckland courts to recover the funds.

15.3 Administrative Fee Liability: The Customer explicitly acknowledges and agrees that they shall remain personally liable to See and Do NZ for the full original booking value, all penalty fees assessed by the payment processor (Stripe), standard pre-judgment interest, and all associated legal overheads, forensic technical tracking fees, and third-party collection agency commissions incurred during the recovery of the debt.

16. ELECTRONIC COMMUNICATIONS AND PROMOTIONAL CONSENT

16.1 Deemed Consent via Account Creation: When you establish a Customer Account, save travel itineraries, or execute a transaction checkout session on the Platform, you provide your explicit commercial consent to be added to our Promotional Subscribers List. This database integration permits See and Do NZ to transmit digital newsletters, regional updates, and marketing promotions to your email. This account establishment forms a direct commercial relationship designed to help you discover New Zealand experiences.

16.2 Segmented List Opt-Out and Transactional Customer Mandates: You maintain an absolute right under the Unsolicited Electronic Messages Act 2007 to opt out of our Promotional Subscribers List at any time by clicking the automated "Unsubscribe" hyperlink embedded within the footer of any marketing email. However, you explicitly acknowledge and agree that your data will remain securely active on our Transactional Customers List. See and Do NZ retains an absolute right to continue transmitting critical relationship updates to you regardless of your promotional subscription state. These mandatory transactional communications are essential to the execution of your travel contract and include, but are not limited to: account password reset links, secure login alerts, automated booking confirmation tickets, pre-arrival travel reminders, emergency schedule updates, and post-activity service quality reviews ("how did it go" emails).

BLOCK D: PLATFORM DISCLAIMERS & LEGAL PROTECTIONS

17. ABSOLUTE PLATFORM DISCLAIMERS AND WARRANTIES

17.1 Exclusion of Commercial Warranties and Description Disclaimers: See and Do NZ operates in good faith and exercises commercial care to compile its travel guides, destination articles, and video informational text. However, all services, media assets, text files, and software utilities are provided strictly on an "as-is" and "as-available" basis. To the maximum extent permitted under New Zealand law, See and Do NZ explicitly disclaims all express or implied warranties, and assumes absolutely zero liability for any factual errors, operational misstatements, content inaccuracies, spelling mistakes, out-of-date operator parameters, or editorial oversights published across the Platform, whether executed by See and Do NZ’s internal staff, contractors, developers, or independent third-party Suppliers.

17.2 Platform Architecture Mutations: See and Do NZ retains an absolute right, at its sole commercial discretion and entirely without notice, to alter, mutate, add to, strip down, or remove any info, page layout, structural element, or backend function from the Platform. See and Do NZ assumes no contractual obligation to proactively prune outdated database records or flag historical information as invalid.

17.3 Technical Infrastructure Vulnerabilities and Bug Exclusions: See and Do NZ provides no express or implied warranty that the Website, the media engines of SeeAndDo.TV, or the underlying cloud servers are entirely free from programming defects, system outages, data corruption, database lag, or harmful files (such as viruses, malware, or malicious script injections). Furthermore, See and Do NZ provides no guarantee that the listing details, live text descriptions, or pricing variables displayed on the site have not been altered or compromised by localized technical bugs, server drops, or unauthorized third-party intervention.

18. SYSTEM AVAILABILITY AND SERVICE LIMITATIONS

18.1 No Guaranteed Continuity: While See and Do NZ exercises high commercial care to maintain its digital networks, there is no valid claim or contractual right to absolute operational availability, continuous uptime, specific quality service features, or dedicated technical engineering support for the Platform.

18.2 Discretionary Platform Changes: See and Do NZ reserves an absolute right to redesign, modify, reduce, alter, or suspend the online portal, the streaming layers of SeeAndDo.TV, or any part of the underlying digital infrastructure at any time, at its sole discretion, without notice or liability. Any existing valid agreements between a Customer and an operating Supplier, as well as the physical execution of those bookings, remain entirely unaffected by backend platform changes.

19. LIMITATION OF LIABILITY AND EXTERNAL THIRD-PARTY ROUTING BOUNDARIES

19.1 Blanket Liability Exclusion: To the maximum extent permitted by New Zealand law, See and Do NZ completely excludes any and all liability for itself, its corporate directors, employees, officers, authorized sub-agents, Affiliate network partners, and independent contractors for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with:

(a) Your physical access to, utilization of, or absolute operational inability to access the Platform infrastructure;

(b) Automated tracking failures, technical system lags, or payment gateway syncing errors; and

(c) Errors, omissions, or typographical data mistakes contained within any listing profile.
This absolute liability exclusion remains fully active across all potential legal frameworks (whether in contract, tort, negligence, or strict liability), except in narrow instances where proven financial loss was caused directly by the willful misconduct or gross negligence of See and Do NZ.

19.2 Isolation of Third-Party Content and Supplier Risks: See and Do NZ assumes zero responsibility, operational accountability, or oversight for third-party media content hosted on the network. This includes the accuracy of listed tour images, safety equipment descriptions, scheduling manifests, or regional data sheets updated by independent Suppliers. See and Do NZ does not endorse, vouch for, or guarantee the physical safety, regulatory licensing, or baseline quality of any tourism Product bookable via the Platform.

19.3 External Hyperlinks and Domain Cross-Routing: Where the Platform provides links or widgets routing users to external, third-party corporate websites, you cross over to those domains entirely at your own personal risk and volition. See and Do NZ has no control over external data pipelines and strongly recommends reviewing the terms and privacy frameworks of those external providers. If you detect or believe that any listing layer or content block on SeeAndDo.co.nz or SeeAndDo.TV contains illicit, copyright-infringing, or unsafe materials, you assume a duty to immediately alert our team via [email protected] for investigation.

19.4 Mandatory Informal Dispute Resolution Window:
Prior to commencing any formal legal action, summary judgment process, or filing a claim with a New Zealand Disputes Tribunal or court regarding a platform service or transactional issue, you explicitly agree to first transmit a comprehensive written notice of dispute to [email protected]. Following the delivery of this notice, and confirmation of receipt, both you and See and Do NZ pledge to act in good faith to resolve the dispute through informal commercial negotiations. You explicitly agree not to escalate the matter to any formal judicial or tribunal array until a strict notice-response window of thirty (30) calendar days has completely lapsed.

20. COMPREHENSIVE PLATFORM ALLOCATION OF LIABILITY

20.1 Legal Advice Warning Protocol: Please read this section with maximum clarity. This section defines the structural limitations of See and Do NZ's financial and contractual liability to you for issues that may arise in connection with your utilization of the Platform. If you do not understand any provision set out within these Conditions, you assume a responsibility to consult an independent legal practitioner for clarification prior to accessing or using our services.

20.2 Explicit Disclaimers for Content and Pricing Errors: The digital information, listing components, reservation data feeds, text write-ups, and imagery provided by See and Do NZ may include operational inaccuracies, server errors, or typographical mistakes, including live reservation availability gaps and real-time checkout pricing errors. See and Do NZ, its parent frameworks, and corporate Affiliate partners (collectively, the "See and Do NZ Group Entities") provide zero guarantees regarding data accuracy, and explicitly disclaim all liability for content omissions, out-of-date operator inputs, or descriptive data bugs (including but not limited to tour features, inclusions, video files, passenger ratings, and photographs). See and Do NZ explicitly reserves an absolute right to correct any live availability errors, adjust data drops, and cancel or reverse any active bookings processed under an incorrect or glitched price.

20.3 Absolute Maintenance of "As-Is" Status: The See and Do NZ Group Entities make no representations or commercial warranties regarding the physical suitability, safety, or quality of any information, content blocks, software widgets, or listed travel products for any consumer purpose. The inclusion or publication of a tour or experience on the Website does not constitute an endorsement, physical recommendation, or safety validation of that product by us. All such utilities are provided strictly on an "as-is" and "as-available" basis. To the maximum extent permitted by New Zealand law, we disclaim all statutory warranties and implied conditions of merchantability, fitness for a particular itinerary purpose, clear title, and non-infringement.

20.4 Total Operational Separation from Independent Suppliers

(a) Commercial Agency Status: All Suppliers listing services on this Platform are completely independent corporate entities and independent commercial contractors. They are not agents, partners, legal joint-venture entities, or employees of any See and Do NZ Group Entity. The See and Do NZ Group Entities exclude all liability for the acts, omissions, errors, representations, system delays, contract breaches, or tortious misconduct executed by any such independent operators.

(b) Physical Gear and Equipment Disclaimer: See and Do NZ acts strictly as a digital marketplace host and assumes zero custodial, management, or physical maintenance duties over any assets used during an experience. See and Do NZ explicitly disclaims all liability, claims, or lawsuits arising from accidents, structural failures, or personal injuries caused directly or indirectly by faulty, broken, uncertified, or poorly maintained physical gear, machinery, safety harnesses, marine vessels, aircraft, land vehicles, or equipment deployed by the independent Supplier. All equipment safety management remains the exclusive legal burden of the operating Supplier.

20.5 Force Majeure and External Delays Exclusion: The See and Do NZ Group Entities assume absolutely zero contractual or tort liability, and will process no platform refunds, for booking delays, operator cancellations, manifest over-bookings, strikes, lockdowns, pandemic-related travel disruptions, extreme regional weather events, or alternative causes completely beyond our direct operational control. The Customer assumes all financial responsibility for additional travel overheads, re-routing, omissions, or compliance mandates ordered by any local or international government authority.

20.6 Cumulative Financial Liability Capping: Subject always to your non-excludable statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and only to the maximum extent permitted by New Zealand law, If any See and Do NZ Group Entity is found legally liable by a New Zealand court of competent jurisdiction for a proven loss or damage connected to your utilization of the Platform or a verified Product booking, the maximum aggregate liability of the See and Do NZ Group Entities shall in no event exceed the greater of:

(a) The exact net sum paid to and retained by See and Do NZ as commission in respect of the specific transaction giving rise to the judicial claim; or

(b) The flat sum of one hundred New Zealand Dollars (NZ $100.00).

20.7 Survival of Risk Allocation: The allocation of commercial and legal risk set out within this section forms a fundamental element of the contract framework. This capping structure shall survive and remain fully active even if any limited remedy specified within these terms is found to have failed of its essential purpose.

20.8 Extension of Protections to Third-Party Beneficiaries (Suppliers and Affiliates): The limitations of liability, disclaimers, risk allocations, and force majeure protections set forth within this Section are intentionally structured to inure to the benefit of See and Do NZ, its independent listing Suppliers, and its registered Affiliate network partners. Accordingly, all independent Suppliers and registered Affiliates shall be deemed third-party beneficiaries of these protective provisions under subpart 1 of Part 2 of the Contract and Commercial Law Act 2017, granting them the direct legal right to rely upon and enforce these liability limitations and the NZ $100.00 aggregate cap against any Customer claims.

20.9 Absolute Statutory Safety and Personal Injury Disclaimers: The Customer explicitly acknowledges and agrees that the physical execution, operation, and safety management of all listed tourism experiences are the sole, exclusive legal responsibility of the independent operating Supplier.

(a) Independent Regulatory Compliance: The Supplier is independently and completely responsible for maintaining all mandatory New Zealand statutory safety certifications, operational licenses, and safety audits required by law. This includes full compliance with WorkSafe New Zealand under the Health and Safety at Work (Adventure Activities) Regulations 2016, Maritime New Zealand maritime transport rules, and the Civil Aviation Authority (CAA) aviation rules. See and Do NZ exercises zero operational control, performs no physical safety audits, and assumes absolutely no regulatory oversight over the Supplier's gear, vehicles, vessels, aircraft, or guiding staff.

(b) Assumption of Inherent Risk: By initiating a booking request across the Platform, you explicitly acknowledge that participating in New Zealand tourism excursions, boat transits, flights, and adventure sports involves an inherent element of physical risk, environmental danger, and unpredictable weather shifts. You choose to encounter and assume all such operational risks personally and voluntarily.

(c) Comprehensive Travel Insurance Mandate: Because the See and Do NZ Group Entities completely exclude all liability for physical injuries, cancellations, scheduling delays, or operator bankruptcies, you are highly encouraged and expected to procure comprehensive travel insurance policies prior to departure. It is your sole responsibility to ensure your policy contains clear, valid coverage parameters for medical evacuation, activity disruption, emergency baggage losses, and the specific adventure categories you have booked.

(d) Total Personal Injury and Death Liability Exclusion: To the maximum extent permitted under New Zealand law, See and Do NZ, its directors, employees, and registered Affiliate partners accept absolutely zero contractual, tort, or criminal liability, and explicitly disclaim all claims, lawsuits, or damages arising out of or in connection with any personal injury, physical trauma, illness, medical event, property loss, permanent disability, or accidental death occurring during, or as a result of, your booking or participation in any Supplier experience. Any safety failures, physical accidents, or operational negligence remain entirely an independent matter between the Customer and the operating Supplier.

21. INDEMNIFICATION AND CUSTOMER LIABILITY BOUNDARIES

21.1 General Customer Indemnity Obligation: You explicitly agree to defend, indemnify, and hold harmless See and Do NZ, the See and Do NZ Group Entities, and all of their respective directors, officers, employees, and software developers from and against any third-party claims, demands, causes of action, lawsuits, regulatory investigations, financial losses, damages, statutory fines, penalties, fees, and operational costs of any kind (including reasonable legal defence fees and forensic accounting costs) arising directly out of or related to:

(a) Your physical or technical breach of these general Conditions or the privacy documents referenced herein;

(b) Your unauthorized or non-compliant utilization of the Platform systems;

(c) Your direct violation of any New Zealand law, local council guideline, or international maritime/aviation safety rule;

(d) Your infringement or misappropriation of See and Do NZ’s or a third party's intellectual property, trademark, or data privacy rights;

(e) Your personal execution of a Booking, or your physical conduct during the performance of any Supplier Product; or

(f) Your direct negligence, reckless behaviour, or wilful misconduct.

BLOCK E: CONTRACTUAL BOILERPLATE

22. GENERAL COMMERCIAL RELATIONSHIP PROTECTIONS

22.1 Non-Partnership Covenant: You explicitly acknowledge and agree that no commercial joint venture, formal legal agency, partnership, employment framework, or franchise relationship is created or exists between you and See and Do NZ, or any of the See and Do NZ Group Entities, as a result of these general Conditions or your ongoing transactional utilization of the Platform services.

22.1 Absolute Reservation of Rights: Any operational permissions, technical features, or digital rights regarding the Platform Content and system infrastructure that are not explicitly granted to you within this Agreement remain absolutely and exclusively reserved to See and Do New Zealand Limited.

23. STATUTORY LIMITATION WINDOWS AND LEGAL COMPLIANCE

23.1 Priority of Sovereign Law Enforcement: See and Do NZ’s performance and management of these Conditions is strictly subject to existing New Zealand laws and judicial processes. Nothing contained within this contract operates to limit or restrict See and Do NZ’s absolute right to comply with formal law enforcement orders, Department of Internal Affairs (DIA) audits, New Zealand Police information requests, or alternative governmental and judicial compliance mandates relating to your utilisation of the Platform.

23.2 Two-Year Contractual Limitation Window: To the maximum extent permitted by New Zealand law, you explicitly agree that any commercial claim, lawsuit, or cause of action arising from or relating to your physical access to the Website, booking requests, or utilization of the services must be formally filed and logged within a strict two (2) year limitation window calculated from the exact date on which the underlying issue or action first accrued. If you fail to file a claim within this two-year contractual window, your legal right to bring such action shall be permanently, completely, and irrevocably waived.

24. CONTRACT AMENDMENTS AND IMPLIED ACCEPTANCE

24.1 Immediate Publication Validity: See and Do NZ reserves the absolute right to amend, alter, update, or completely rewrite these Conditions at any time and at its sole commercial discretion. Any structural modifications will take effect immediately upon the date of their digital publication within the interface footer of the Website.

24.2 Continuous Review Obligations: See and Do NZ expects all site visitors, travellers, and consumers to regularly refer to this section to ensure continuous familiarity with the current binding version of the terms. Your subsequent utilisation of the Website, browsing of data layers, or execution of subsequent booking requests following an update constitutes absolute, legally binding consent to the modified conditions.

25. GOVERNING LAW AND LEGAL VENUE LIMITS

25.1 Statutory New Zealand Jurisdiction: This Contract, your platform access parameters, and all digital ticketing transactions shall be governed by, interpreted, and construed in strict accordance with the laws of New Zealand.

25.2 Exclusive Legal Venue: The place of commercial performance and the exclusive legal venue for any lawsuits, claims, or judicial disputes arising from or in connection with the performed platform services shall be Auckland, New Zealand. International travellers and overseas users explicitly submit to the exclusive jurisdiction of the New Zealand courts located in Auckland, regardless of their home country, native territory, or local time zone parameters.

26. ENTIRE AGREEMENT AND SYSTEM BOILERPLATE PROVISIONS

26.1 Statutory Severability and Superseding Rules: If any specific part, sentence, or clause of these Conditions is determined by a New Zealand court of competent jurisdiction to be legally invalid, unenforceable, or contrary to statutory law (including but not limited to the absolute warranty disclaimers and the aggregate NZ $100.00 financial liability caps set out above), then the invalid provision will be automatically deemed superseded by a valid, enforceable text layer that most closely matches the commercial intent of the original provision. The remaining components of these Conditions shall continue in full force, effect, and binding integrity.

26.2 Complete Contractual Integration: These general Conditions (together with the active Privacy and Cookie Policy integrated herein by reference) constitute the absolute entire agreement between the Customer and See and Do NZ with respect to the Platform services. This contract completely supersedes and replaces all prior or contemporary communication streams, email messages, marketing proposals, verbal promises, or written drafts exchanged between the parties regarding the services.

26.3 Admissibility of Electronic Records: A system-printed version of these general Conditions, alongside any automated database tracking footprints, Stripe transaction receipts, and digital notifications generated in electronic form, shall be fully admissible in all New Zealand judicial, mediation, or administrative proceedings. These records hold the exact same legal weight and structural validity as any alternative commercial documents originally generated and physically maintained in paper format.

GENERAL TERMS AND CONDITIONS / TERMS OF USE — SEE AND DO NEW ZEALAND LIMITED

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